{"id":3406,"date":"2025-10-29T11:15:53","date_gmt":"2025-10-29T10:15:53","guid":{"rendered":"https:\/\/www.sevenitaly.com\/?page_id=3406"},"modified":"2025-10-31T14:15:52","modified_gmt":"2025-10-31T13:15:52","slug":"support","status":"publish","type":"page","link":"https:\/\/www.sevenitaly.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"vgblk-rw-wrapper limit-wrapper\">\n\n\t<h4>What is one of the main problems with imported products bought in stores or online?<\/h4>\n<p><strong>The answer is very simple:<\/strong> Customer service and support are hard to reach-or even completely non-existent. You buy a product with an excellent price-performance ratio, only to throw it away a few years later because there&#8217;s no customer service or spare parts available.<\/p>\nThe result? You end up discarding a paid product that could still serve its purpose.<br \/>\nFinding someone to repair these products? Even then, the spare parts issue remains.\n<h4>What is our strength? What sets us apart from the rest?<\/h4>\n<strong>Our customer service!<br \/>\nWe stock the full range of spare parts for our products and offer a competent, well-organized, and fast service.<\/strong>\n<p>But our service goes even further: we send the spare parts you need directly to your home (or to your trusted workshop if preferred), and we also collect the product for repair or warranty processing.<\/p>\n<p>Choosing a <strong>SevenItaly<\/strong> product means:<\/p>\n<ul>\n<li>Spare parts always available and easy to find;<\/li>\n<li>Customer support for any technical issue;<\/li>\n<li>Pickup of faulty equipment directly from your home;<\/li>\n<li>2 full years of real warranty;<\/li>\n<li>A workshop that knows our products and can repair them efficiently.<\/li>\n<\/ul>\n<h4>Use the form below to contact customer service.<\/h4>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f2002-o1\" lang=\"it-IT\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3406#wpcf7-f2002-o1\" method=\"post\" class=\"wpcf7-form init\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2002\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.6.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2002-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p>Your name (required)<br \/>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Your e-mail address (required)<br \/>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Product seller (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-venditore\"><input type=\"text\" name=\"text-venditore\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/p>\n<p>Full product name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-prodotto\"><input type=\"text\" name=\"text-prodotto\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/p>\n<p>Purchase date<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-data-acquisto\"><input type=\"text\" name=\"text-data-acquisto\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/p>\n<p>Problem statement<br \/>\n<br \/>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span> <\/p>\n<p>Attach photos:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-foto\"><input type=\"file\" name=\"file-foto\" size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" \/><\/span><\/p>\n<div style=\"margin-bottom: 20px\">\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LeR6IMhAAAAAP3Ie7bLjwr1A2iWfiMJhDVV_Gfz\" class=\"wpcf7-form-control g-recaptcha wpcf7-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LeR6IMhAAAAAP3Ie7bLjwr1A2iWfiMJhDVV_Gfz\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<\/div>\n<p><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control has-spinner wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>\n\t\n\n<\/div><!-- .vgblk-rw-wrapper -->","protected":false},"excerpt":{"rendered":"<p>What is one of the main problems with imported products bought in stores or online? The answer is very simple: Customer service and support are hard to reach-or even completely non-existent. You buy a product with an excellent price-performance ratio, only to throw it away a few years later because there&#8217;s no customer service or&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3406","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Seven Italy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sevenitaly.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Seven Italy\" \/>\n<meta property=\"og:description\" content=\"What is one of the main problems with imported products bought in stores or online? 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